Setup guides · Helpdesk & support

Connect Zendesk to ZeroDelay

Once connected, your team asks Zendesk questions on WhatsApp, Telegram or the web app, in English, Hindi or Gujarati, and gets the answer in seconds. Everyone sees only the accounts you assign to them.

What people can ask

• Open support tickets: “open tickets”
• A customer’s tickets: “tickets of Shah Traders”

How to connect

1. In Zendesk Admin Center, go to Apps and integrations → APIs → Zendesk API.
2. Turn on Token access, add an API token and copy it.
3. Enter your subdomain (the part before .zendesk.com) and the email of the agent who created the token.
4. In your ZeroDelay console, open Connections → Zendesk → Set up, and paste Zendesk subdomain, Agent email (who made the token), API token. We test it before saving; keys are stored encrypted.

What ZeroDelay reads

Only what someone asks for, when they ask. We send the answer and keep a reference, not a copy of your records; customer and item names are cached for up to a day so names can be matched. The connection is read-only: nothing is changed in Zendesk.

Disconnect

In the console, open Connections and remove Zendesk. Also delete the key in Zendesk if you no longer need it.

Need help?

Email [email protected] or book a setup call.