Setup guides · Logistics

Connect Shiprocket to ZeroDelay.si

Once connected, your team asks Shiprocket questions on WhatsApp, Telegram or the web app, in English, Hindi or Gujarati, and gets the answer in seconds. Everyone sees only the accounts you assign to them.

What people can ask

• Where a shipment is, by AWB or order number: “track 141123221084922”

How to connect

1. In the Shiprocket panel, go to Settings → API → Configure, and create an API user. Use a different email from your own login.
2. Keep that API user’s email and password at hand.
3. In your ZeroDelay.si console, open Connections → Shiprocket → Set up, and paste API user email, API user password. We test it before saving; keys are stored encrypted.

What ZeroDelay.si reads

Only what someone asks for, when they ask. We send the answer and keep a reference, not a copy of your records; customer and item names are cached for up to a day so names can be matched. The connection is read-only: nothing is changed in Shiprocket.

Disconnect

In the console, open Connections and remove Shiprocket. Also delete the key in Shiprocket if you no longer need it.

Need help?

Email [email protected] or book a setup call.