Setup guides · Helpdesk & support

Connect Freshdesk to ZeroDelay

Once connected, your team asks Freshdesk questions on WhatsApp, Telegram or the web app, in English, Hindi or Gujarati, and gets the answer in seconds. Everyone sees only the accounts you assign to them.

What people can ask

• Open support tickets: “open tickets”
• A customer’s tickets: “tickets of Shah Traders”

How to connect

1. In Freshdesk, click your profile picture → Profile settings.
2. Copy “Your API Key” on the right.
3. Your address is the one in your browser, e.g. acme.freshdesk.com.
4. In your ZeroDelay console, open Connections → Freshdesk → Set up, and paste Freshdesk address, API key. We test it before saving; keys are stored encrypted.

What ZeroDelay reads

Only what someone asks for, when they ask. We send the answer and keep a reference, not a copy of your records; customer and item names are cached for up to a day so names can be matched. The connection is read-only: nothing is changed in Freshdesk.

Disconnect

In the console, open Connections and remove Freshdesk. Also delete the key in Freshdesk if you no longer need it.

Need help?

Email [email protected] or book a setup call.